In order for us to operate our business and provide our services to you, it is sometimes necessary for us to collect or process information about you. In general terms, this information will take one or more of the following forms:

• Information that is automatically sent to us by your computer’s internet browser when you visit our website, such as your computer’s technical address (or ‘IP address’) or information about which particular internet browser you are using and so on;
• Information about how you use our website or our services, such as which pages you visit, how frequently you visit the site and so forth.
• Information that you provide to us directly.  This can’t happen at the moment, because we don’t allow commenting, messaging via our website and we do not have any online forms to fill out.

This privacy policy sets out the detail of what information we collect, as well as how that data is used and protected.

Our commitment to data privacy

We operate a ‘data minimization’ principle wherever we can. We will only ask you for the minimum amount of information required to provide our services efficiently; we have no desire to retain (and therefore maintain) any more information than is necessary.

We are committed to maintaining the privacy of any information (‘personal data’) that you provide to us. Furthermore, we endeavour to ensure that such data is held securely, used appropriately, and only retained for as long as is necessary.

Who we are

Should you have any questions or concerns about the data we hold about you, we can be contacted using the email address: thelavenderexpress2024@gmail.com

Definition of ‘personal data’

• Information, such as your computer’s ‘IP’ address or broad geographical location do not, generally, allow us to identify you directly.
• We currently do not collect any information that would allow us to identify you personally. Obvious examples include your name, email address, etc. We would always seek to gain your explicit consent to providing this information before we collect it from you, although this may not be the only legal basis on which we collect the data.

Who we share data with

We operate on a strict ‘need to know’ basis for all data that we work with. The only people/organizations that are granted access to personal data are:

• Employees and contractors of The Lavender Express who provide design and/or support services;
• Our web hosting technology suppliers who provide the physical server infrastructures that our website(s) operate on:

How your data is protected

We take the security of all personal data very seriously, and that data is protected in a number of ways:

• Access control: access to personal data is strictly limited in line with our policy detailed in the ‘who we share data with section’ on this page. Access is controlled by user accounts, where a strong password policy is enforced.
• We use software responsible for limiting login attempts to our site, blocking potentially malicious attempts to access our services.
• This website is also secured with SSL encryption, which means that all traffic to and from our servers is encrypted. This applies to our own administrative access to the website as well as that of users of our services.

Access to your personal data

At the moment we do not collect any information that would identify you directly.  If in the future we do, then in the situation where you have directly provided personal information to us (such as by completing an online form or contacting us for further information), you have a number of rights regarding the personal data that we hold:

• You have the right to obtain from us confirmation about whether any such data is being held;
• You have the right to require that we provide you with whatever data we are holding/processing about you, including the right for that data to be transferred to another data controller;
• Even if you have consented to us processing your personal data, you have the right to withdraw that permission at any time;
• You have the right to require us to rectify any incomplete or incorrect information held about you;
• You have the right to require us to erase the data held about you (the ‘right to be forgotten’).

In the situation where we collect personal data automatically (such as from your internet browser or via internet cookies or other similar technologies):

• You have the right to object to the legal basis upon which we are collecting this data, and we have an obligation to consider and respond to that objection;
• You have the right to request the prevention of further processing of your data while your objection is considered.

Types of data collected

Website contact forms
At the moment we don’t have any website contact forms on our site, therefore no data will be collected in that regard.

Account logins
At the moment we have no ability for you to register with an online account on our website, and so no data will be collected in this regard.

Technical data
When you visit our website, our systems will log a record of your visit in our server logs, and typically this record will include the technical ‘IP’ address that is associated with your device and the browser type and version that you are using.

Such server logs are extremely common practice, and are used to monitor technical resources, monitor high-level server activity, and to detect and prevent malicious or fraudulent activity on our systems. This data can also be used, if required, to diagnose reports of technical issues. The storage of IP addresses allow us to identify patterns of behaviour (such as repeated malicious attempts to access a system).

IP addresses do not allow us in any way to identify you as an individual, especially given that it is very common for IP addresses to be dynamically allocated by your service provider and will therefore often change.

We do not and will not use the content of server access logs to attempt to determine an identifiable individual. We therefore do not consider that data held within server logs falls within the scope of ‘personal data’, and accordingly we do not seek your consent to collect it.

Cookies and similar technologies

We have included cookies, web beacons and similar technologies into one section because they all perform similar functions even if, from a technical perspective, they work slightly differently.

All of these technologies allow us to better understand how users are using our website and other related services. They can also be an essential part of providing certain online functionality. They are small data files placed on your computer (or other device) that allow us to tell when you have visited a particular page or performed a particular action (such as clicking a particular button) on our website.

These technologies are used by most websites as they provide useful insight into how the services are being used, as well as improving speed, performance and security, and enabling us to improve our personalization of your experience.

Cookies
These are small text files placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

• Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
• Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
• First-party cookies are set by the site you are visiting.
• Third-party cookies are set by a third party site separate from the site you are visiting.

There are a number of ways that you can influence how cookies are used on your particular device. Most commercial browsers (such as Chrome, Safari, Edge, Internet Explorer, Firefox, etc.) allow you to set preferences for whether to allow or block website cookies.

They will also provide tools that allow you to remove any cookies that have already been set. Using the ‘Help’ functionality of your browser, or an internet search, will help you to understand how to use these features for your particular browser.

Cookie Control
Additionally, we have incorporated specific cookie functionality on our website that allows you to easily indicate when you first visit the site whether or not you are happy for cookies to be set on your device.

When you first visit our site, a cookie consent box may be displayed allowing you to choose whether to allow cookies or not. Only essential cookies that do not contain/track any personal data will be set when you first visit our site. The consent box may be displayed if you are accessing our site from the European Union. If you are in any other region, the cookie notification box may not be displayed.

By continuing to use our site beyond this cookie information (by scrolling the page, clicking links etc.) then you are consenting to the use of cookies, and we will set other non-essential cookies as described in this policy.

‘Web beacons’
Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behaviour.

More detail about our use of cookies

Website Analytics
We use Google Analytics to better understand what people look at on our website.

When people visit our site, information about their visit (such as which pages they look at, how long they spend on the site) is sent in an anonymous form to Google Analytics (which is controlled by Google.)

As analytics information is not personal data, we do not specifically ask for your prior consent.

Facebook
Like the vast majority of commercial websites, we use social media cookies from Facebook on our site. The cookies are placed by Facebook, and we use them to understand the effectiveness of social media campaigns that we operate.

If you are not logged into Facebook when you view our site, then it is not possible for any personal information about your visit to be collected, and therefore we do not specifically ask for your prior consent.

If you are logged into Facebook when you view our site, then Facebook will know when you visit us. We do not have any access to the detail of that personal data, as you have consented to share it with Facebook, not us. We just get to see anonymized data about the numbers of people who have responded to our advertising or other social media activity.

Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. You can learn about Facebook’s privacy policy here.

There are a number of ways of controlling the ads that you see based upon your activity on Facebook. The following resources may help to understand those choices:

How to opt-out of Facebook interest-based advertising on your browser or mobile device:

You can always use your browser’s ‘private’ or ‘incognito’ mode to browse websites anonymously.

Amazon

Our website contains hyperlinks to Amazon products. As an Amazon Associate, I earn commission from qualifying purchases.  This does not cost you any extra.  Cookies, as described above, help Amazon recognise that you are looking at products via my links.